📌 Frequently Asked Questions (FAQ)

Q1: Can I request a free sample?
A: Yes, we welcome you to test our samples.

Q2: What is the lead time?
A: Samples typically take 2–4 days. For mass production, lead time is 10–25 working days, depending on the order quantity.

Q3: Is there a minimum order quantity (MOQ)?
A: There is no MOQ for the first order. Sample and small quantity orders are welcome.

Q4: How do you ship the goods and how long does it take?
A: For samples, we usually ship via DHL, UPS, FedEx, or TNT, which takes 3–5 days to arrive.
For bulk orders, we ship by air or sea, depending on your preference.

Q5: How can I place an order?
A:

1. Send us your requirements.

2. We’ll provide a quotation based on your needs.

3. Once confirmed, you make the payment.

4. We proceed with production.

Q6: Can I print my logo on the LED product?
A: Yes, custom logos are welcome.

Q7: What warranty do you offer for your products?
A: Our products come with a 1–5 year warranty, depending on the model.

Q8: What are your payment terms?
A:

• Samples: 100% payment in advance via bank transfer.

• Bulk orders: 30% deposit, 70% balance before shipment via bank transfer.

Q9: What after-sale service do you provide?
A:

• Prompt response to all inquiries.

• If any quality issues arise, we’ll provide free replacements and cover shipping costs.

• We strive to ensure a smooth and satisfying purchasing experience.

Q10: How do you handle defective products?
A:

• Our products are produced under strict quality control, with a defect rate of less than 0.3%.

• We include 0.3%–0.5% extra units with every order.

• For confirmed defects within the warranty period, we offer free replacements.